Terms and conditions of purchase


  1. The following significant terms used in these Services (Training) in the rules of buying and selling in the electronic store have the following meanings, unless the context indicates otherwise:
    1. "Seller" means the Public Institution "House of Arts and Education", duly registered and operating in the Republic of Lithuania, legal entity code 300037806, registered office address Paplaujos st. 3-64, Vilnius. Data about the Seller are collected and stored in the Register of Legal Entities, the registry manager is the State Company Register Center. 
    2. "Buyer" means any natural person who is 16 years old or a legal entity who makes a purchase on the website www.forumoteatras.lt www.forumoteatras.lt 
    3. "Parties" means the Buyer and the Seller together.
    4. "Rules" means these rules for the purchase and sale of Training in the online store, which are applied to every purchase made by the Buyer on the www.forumoteatras.lt website.
    5. "Website" means the Seller's website, available at www.forumoteatras.lt www.forumoteatras.lt 
    6. “Trainings” refers to methodological material intended for school communities, youth, adults, businesses, families, employees of governmental and non-governmental institutions and others seeking to improve the psychological climate in their communities by creatively solving problems relevant to each person and to society as a whole. The training modules are based on the world-recognized A. Boal's "Theater of the Oppressed" (TO) method system, designed and adapted specifically for each target group. Training services are available on the website and are purchased by the Buyer after filling out the online form or contacting the "Seller" via the specified contacts. The training is conducted by qualified lecturers who are specialists in their field (specialty).
    7. "Account" means the personal platform created by the Buyer during registration on the Website, which stores and presents information about the Buyer's order history and which is used to view the purchased Training. To create an account, the Buyer must specify the Buyer's personal login data during registration.
    8. "Agreement" means the Purchase and Sale Agreement of the Courses chosen by the Buyer concluded by the Buyer and the Seller, which is considered to have been concluded after the confirmation of the order, i.e. moment of order payment.

General provisions

  1. These Rules regulate the legal relationship between the Buyer of Training and the Seller of Training, when the Buyer purchases the selected Training, it establishes the rights and obligations of the Buyer and the Seller, the conditions for purchasing Training and paying for it, the responsibilities of the Parties and other provisions related to the purchase and sale of Training on the Website.
  2. These Rules apply to the conclusion of any Contract between the Seller and the Buyer for the sale of Training.
  3. Before placing an order for any Training on the Website, the Buyer must read these Rules carefully and make sure that they have been properly understood. Before completing the order, the Buyer must agree to these Rules and the Privacy Policy. Confirming the fact of familiarity with these Rules, before placing an order, the Buyer must check the box that he is familiar with these Rules and that he agrees with them. The Rules approved in this way acquire binding legal force for the Parties.
  4. The Buyer does not have the right to accept these Rules in part or with certain exceptions.
  5. The buyer is not given the opportunity to place an order on the Website if he is not familiar with these Rules, i.e. if you refuse to do so, the completion of the order and the acquisition of the Training are not possible. Also, in cases where the Buyer partially or completely disagrees with all or a certain part of the Rules, he does not have the right to place an order on the Website, otherwise it is considered that the Buyer has familiarized himself with and unconditionally agreed with the Rules in their entirety.
  6. The seller reserves the right to change, amend or add to the Rules at any time, taking into account the requirements established by legal acts. The amended Rules are published on the website and enter into force from the moment of their publication, except in cases where a later date of entry into force of amendments and/or additions to the Rules is clearly and unambiguously indicated. Each time the Training is purchased, for the purpose of concluding the Agreement between the Seller and the Buyer, the currently valid version of the Rules published on the Website shall apply.
  7. By approving these Rules, a person confirms that he has the right to purchase Training on the Website.

Protection and processing of personal data

  1. When processing personal data, the Seller is guided by the 2016 April 27 Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons in the processing of personal data and on the free movement of such data and which repeals Directive 95/46/EC (General Data Protection Regulation) and other legal acts governing the protection of personal data in force in the Republic of Lithuania.
  2. The seller ensures that personal data is collected, stored and processed in accordance with the principles of personal data protection.
  3. The Seller's privacy policy published on the website regulates in detail the actions of the Seller and its authorized persons in processing the Buyer's personal data, using the personal data processing tools installed in the company, and also determines the rights of Buyers as data subjects and the procedure for their implementation, the implementation measures for personal data protection and other issues related to personal data protection.
  4. The buyer must familiarize himself with the Seller's privacy policy published publicly on the website. Confirming familiarity with the Seller's Privacy Policy, the Buyer must check the box that he is familiar with the Privacy Policy and agrees to its terms before placing an order.
  5. By agreeing to the processing of the Buyer's personal data for the purpose of selling Training on the Seller's website, the Buyer also agrees that the e-mail specified by the Buyer e-mail address and phone number will be sent informational messages necessary to fulfill the order.

The moment of conclusion of the contract

  1. When purchasing Training on the Website, the Buyer chooses the Training he wants to purchase at his own discretion and creates a basket of goods according to his wishes and needs.
  2. After creating a shopping cart, the buyer clicks the "Checkout" button in the order window to continue the order.
  3. The Buyer, before choosing a payment method for the Training, must log in to his previously created account on the Website or in the information fields provided on the Website must indicate his personal data necessary for the proper execution of the order, which are processed by the Seller in accordance with the procedure provided for in the Privacy Policy and which are used to create a personal Account for the Buyer . The buyer can purchase Training only by registering on the Website - by entering the data requested during registration and thus creating a personal Account.
  4. When the Buyer, having chosen the Training, completes all the steps of the order, registers, submits the order and pays the price of the Training using the payment method chosen by him, it is considered that the Purchase - Sale Agreement for the Training has been concluded between the Seller and the Buyer. The Buyer is informed about the payment confirmation by submitting a notification to the e-mail specified by the Buyer.
  5. Each Buyer's order is stored in the Seller's database in accordance with the procedure specified in the privacy policy.
  6. By clicking the "Pay" button in the order box, the buyer confirms that he is buying the Training and agrees to the price of the Training, which includes all taxes, i.e. a remote Training purchase-sale Agreement between the Seller and the Buyer is concluded and becomes effective. If, when purchasing online, the Buyer does not agree with any part of these Rules or these Rules, the Privacy Policy, the total price of the Training or its part, in such a case the Buyer must not place an order, not purchase the Training and not conclude a remote Contract with the Seller.

Buyer's rights and obligations

  1. The buyer must provide the correct identifying information to the seller during the order. If the Buyer provides inaccurate, false or misleading data in the payment form, the Seller has the right to cancel the Buyer's registration and delete the data.
  2. In the event of a change in the Buyer's data provided on the website when purchasing Training, the Buyer must immediately inform the Seller.
  3. By agreeing to these Rules, the Buyer confirms that he is:
    1. able-bodied adult, i.e. i.e. 18 (eighteen) and over natural person;
    2. a minor capable person who is at least 16 (sixteen) years old and has the consent of parents or guardians;
    3. a legal entity properly represented by an authorized legal entity representative who has the right to enter into transactions on behalf of the legal entity.
  4. A person who does not comply with the Rules 7.3. criteria provided for in points, must not place an order, not purchase Training and not conclude a Contract with the Seller, otherwise, all the risk of negative consequences and legal responsibility related to this rests with such a person.
  5. By agreeing to these Rules, the Buyer also confirms that, by concluding a remote Agreement, the Buyer does not violate the rights and legitimate interests of third parties. The Seller shall have no legal liability if this confirmation by the Buyer is wholly or partially untrue or misleading in any respect.
  6. In all cases, the Buyer is responsible for providing the Seller with a working e-mail address belonging to the Buyer.
  7. The Buyer undertakes to pay the Seller the price of the Training.
  8. The buyer undertakes to use the website honestly and correctly, not to harm its work or stable operation. If the Buyer does not comply with this obligation, the Seller has the right to limit, suspend (terminate) the Buyer's ability to use the Website, his personal Account without prior warning and is not responsible for any related losses of the Buyer.
  9. The buyer must comply with other requirements established in these Rules and legal acts of the Republic of Lithuania.
  10. The Purchaser, who meets the requirements of these Rules, has the right to purchase any Training of his choice that is published on the Website.
  11. The Buyer has the right to receive from the Seller all necessary information about the selected Training or training program.
  12. The buyer has the right to refuse the selected Training until the moment of payment.
  13. The buyer undertakes to take care of the premises necessary for the training, all the necessary and previously coordinated equipment with the Seller, if the training will take place for 2 days and the participants will need food, they will also take care of that. The price does not include premises, equipment, food, travel, accommodation.  
  14. The Buyer undertakes not to infringe the copyright of the Seller, not to share, film, copy or otherwise distribute the information obtained during the training, including but not limited to:
    1. Not to record the Training, not to distribute the recording of the Training, not to change the format of visual and/or audio information (not to convert it into text) and not to translate it into other languages;
    2. Not to use the information obtained in the training for commercial purposes and/or not to retell it to third parties;

Rights and obligations of the seller

  1. The seller undertakes:
    1. To execute the Buyer's orders in accordance with the procedure set forth in these Rules, in compliance with these Rules and the Privacy Policy.
    2. Make efforts to enable the Buyer to properly use the services provided by the Website;
    3. Respect the Buyer's privacy, process the Buyer's personal data only in accordance with these Rules, the Privacy Policy and the legal acts of the Republic of Lithuania;
    4. To ensure the confidentiality of the Buyer's information entrusted to him and not to transfer it to third parties without the Buyer's consent, except for the cases provided for in the legal acts of the Republic of Lithuania and these Rules.
    5. Comply with all requirements assumed in these Rules.
  2. In the event of important circumstances, the Seller has the right to temporarily or completely terminate the operation of the Website without notifying the Buyer in advance.

The price of the training and the payment procedure

  1. The prices of training programs are indicated on the website. The prices of the trainings on the website are indicated in euros, including the amount of VAT applicable at the time and other taxes, if applicable.
  2. The Seller has the right to change the price of the Training until the moment of payment by the Buyer. The new price must be published on the website. You can also agree a separate price and payment method suitable for both parties with the Buyer.  
  3. On the website, the Buyer can buy 24/7
  4. Orders are accepted through the website, but in exceptional cases you can contact the Seller at the specified e-mail address by e-mail and discuss other mutually agreeable terms of purchase.
  5. The Buyer can pay for the purchased Training using electronic banking, the Paysera payment system, bank transfer to the Seller's account specified in the advance invoice sent to the Buyer, and the Paypal payment system.
  6. The order is confirmed when the Seller receives payment for the Training.
  7. The Seller, upon receiving payment for the Training, sends the Buyer an invoice, a detailed program and a survey form with a link to the survey form to the e-mail address provided by the Buyer, unless otherwise discussed in advance.

Training quality guarantee

  1. Detailed descriptions of all Trainings sold on the Website are indicated in the description attached to each Training.
  2. The seller ensures the quality of the Training.

Marketing and Messaging Procedures

  1. The seller can organize various promotions and offers on the website.
  2. The seller has the right unilaterally, without separate notice, to change the conditions of the shares, as well as to cancel them. Any change or cancellation of the terms and conditions of the shares shall take effect from the moment of announcement of the changes and shall not be applied retroactively.
  3. The Seller sends notifications to the Buyer to the e-mail address specified in the Buyer's purchase form.
  4. The Buyer sends all messages and questions to the e-mail address specified on the Seller's website
  5. The seller is not responsible if the buyer does not receive information or confirmation messages sent due to internet connection, e-mail service provider network failures, messages falling into the SPAM directory, or due to incorrect data specified by the buyer.

Contract entry into force, termination and refund procedure

  1. The contract enters into force from the moment of its conclusion and is valid until the full and proper fulfillment of the obligations of both parties.
  2. If the buyer starts the order and does not complete it (without paying the price of the Training), the purchase and sale transaction is considered incomplete.
  3. Money paid by the Buyer for the Training is non-refundable, unless the Buyer and the Seller agree separately.
  4. The Buyer declares that he understands that termination of the Agreement after payment of the Training is not possible.


  1. The buyer is responsible for the actions taken when using the website, including, but not limited to, the correctness of the data provided in the purchase form. The buyer assumes responsibility for the consequences of incorrect or inaccurate data provided in the purchase form.
  2. The Buyer of the website is responsible for storing and/or not transferring his login data to third parties.
  3. Filming, recording or otherwise copying and transferring the copyrighted Training material to third parties are illegal actions for which the Buyer is liable according to the laws of the Republic of Lithuania.
  4. In case of violation of the Rules, the Buyer's ability to use the Payment Site may be suspended indefinitely. Suspension of access means that the Buyer cannot log into the Account.
  5. The Seller is released from any responsibility in cases where the losses arise because the Buyer, regardless of the Seller's recommendations and his obligations, did not familiarize himself with these Rules and the Privacy Policy, although he was given such an opportunity.
  6. If the buyer violates these Rules 5.14.1. – 5.14.2. the obligations set forth in clauses, the Buyer undertakes not to dispute within 10 (ten) calendar days from the date of receipt of the written demand of the Seller to pay the Seller a fine of EUR 5000.00 (in the amount of five thousand euros), which by agreement of the Parties is considered the minimum losses of the Seller incurred due to such violation.

Complaint handling procedure

  1. Disagreements arising from the execution of the Agreement are resolved through negotiations.
  2. All complaints can be submitted to the Seller at the e-mail address specified on the website.
  3. The seller has the right to consider complaints within 30 (thirty) days from the date of their receipt. Answers to complaints are provided to Buyers by e-mail or phone, or to the address specified by the Buyer.
  4. Every dispute, disagreement or claim arising from these Rules or related to these Rules, their violation, termination or validity shall be finally resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.

Final Provisions

  1. These Rules for the purchase and sale of services are drawn up in accordance with the laws and legal acts of the Republic of Lithuania.
  2. Any Contract concluded between the Seller and the Buyer is subject to these Rules. Any deviations from these Rules are valid only if they are formalized in a written document.
  3. The Seller has the right to transfer its rights and obligations under the Agreement to a third party or persons, but such transfer of rights and obligations will not affect the Buyer's rights and the Seller's obligations under these Rules. In case of such a transfer, the Seller will inform the Buyer by providing information about the transfer on the Website.
  4. The Buyer has no right to assign or transfer all or part of the rights and obligations arising from these Rules to a third party or persons without the written consent of the Seller.
  5. If any provision of these Rules is recognized by a court as illegal, invalid or unenforceable, the other provisions of these Rules shall remain in full force and effect. Any provision of these Rules, found to be illegal, invalid or unenforceable only in part or to a certain extent, will remain in effect to the extent to which it was not found to be illegal, invalid or unenforceable.